Complaints

This page explains how to report complaints related to a product, order, or delivery.

1. Complaint request

Complaints can be submitted through the contact form or the store email address. Include the order number, contact details, and a description of the issue.

2. Damaged shipment

If the shipment arrived damaged, take photos of the package and product, then contact the store as soon as possible after delivery.

3. Review

The store informs the customer about the complaint decision according to the store terms and applicable law.

4. Contact

For complaint matters, use the contact details listed on the contact page.